Hide an option in reference field based on user role on record producer

[Anupriya_11]

Hi Team , I have a requirement to hide one option(ex: A)  in reference field based on user role, for non-ITIL users option should not be visible on the form. Could you please help me on how to achieve this. 

I have tried the on load script but its not working.

function onLoad() {

   //Type appropriate comment here, and begin script below

  var service= g_form.getValue('u_services');

  var role =g_user.hasRole('itil');

   //if (!g_user.hasRole('itil')){

    if(role == false){

    alert('service'+ service);

// Get the multiple choice field element (replace 'field_name' with the actual field name)

g_form.removeOption(service,'Help');

}

}

Thanks

[Ankur Bawiskar]

@Anupriya_11 

then you should use advanced ref qualifier to filter it

something like this

javascript: var query = ''; if(!gs.hasRole('itil')) query = 'sys_idNOT INsysId1'; query;

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anupriya_11]

@Ankur Bawiskar , i have checked  there is one reference qualifier already, could you please help , how can i add the above ref qualifier mentioned by you . PFB screenshot. Thanks

[Ankur Bawiskar]

@Anupriya_11 

you have a script include function called

share that function code here and also the complete ref qualifier here and not screenshot

[Anupriya_11]

@Ankur Bawiskar , here is script include and ref Qualifier

Ref qualifier: javascript:'u_active=true^u_for_gefco=false^'+new incidentServerUtils().getService(current.variables.caller_id);

script Include:

var incidentServerUtils = Class.create();

incidentServerUtils.prototype = {

    getService: function(cur) {

        //  var GlideCatg = new GlideRecord('u_categories');

        //  GlideCatg.addQuery('u_assignment_group',)  

        var gr = new GlideRecord('sys_user');

        gr.addQuery('sys_id', cur);

        gr.query();

        if (gr.next()) {

            var assigneeLoc = gr.location.country;

         //   gs.log(assigneeLoc + "KV666");

        }

        if(assigneeLoc != ''){

        var GlideCatg = new GlideRecord('u_categories');

        GlideCatg.addQuery('u_location', assigneeLoc);

        GlideCatg.query();

        if (GlideCatg.next()) {

            return 'u_location=' + assigneeLoc + '^ORu_location=';

        }

else {

//         gs.log("TEST555");

return 'u_location=' + 'Global' + '^ORu_location=';

}

        }

            else {

            return 'u_location=' + 'Global' + '^ORu_location=';

        }

    },

Thanks

isPublic:function(){return true;},

    type: 'incidentServerUtils'

};

[Ankur Bawiskar]

@Anupriya_11 

update as this

var incidentServerUtils = Class.create();
incidentServerUtils.prototype = {
    getService: function(cur) {
        //  var GlideCatg = new GlideRecord('u_categories');
        //  GlideCatg.addQuery('u_assignment_group',)  

        var query = '';

        var gr = new GlideRecord('sys_user');
        gr.addQuery('sys_id', cur);
        gr.query();
        if (gr.next()) {
            var assigneeLoc = gr.location.country;
        }
        if (assigneeLoc != '') {
            var GlideCatg = new GlideRecord('u_categories');
            GlideCatg.addQuery('u_location', assigneeLoc);
            GlideCatg.query();
            if (GlideCatg.next()) {
                query = 'u_location=' + assigneeLoc + '^ORu_location=';
            } else {
                query = 'u_location=' + 'Global' + '^ORu_location=';
            }
        } else {
            query = 'u_location=' + 'Global' + '^ORu_location=';
        }

        if (!gs.hasRole('itil'))
            query = query + 'sys_idNOT INsysId1';
        return query;
    },

    isPublic: function() {
        return true;
    },
    type: 'incidentServerUtils'
};

If my response helped please mark it correct and close the thread so that it benefits future readers.