Hide Bread Crumbs on Filtered Module View But Still Allow Filtering

[dpacheco1]

Hello,

I created a filtered module that is type 'List of Records' that shows knowledge records matching a certain filter criteria. This filter is quite long though and thus when the user clicks into the module there are a lot of breadcrumbs populated across the top of the screen.

Is there any way to hide the default filter of a module and the breadcrumbs associated with it, but without removing the functionality to further filter the results? I know I could use a list control to hide the filter and the breadcrumbs but I do not want to do this as it prevents the ability to further filter. 

Does anyone know a work around to this?

Thank You.

[Muhammad Khan]

Hi dpacheco,

Try using before query BR and specify you filters over there. Although you can add further filters but you cannot edit those filters/queries specified in the script. You can check the following link for reference purpose;

https://community.servicenow.com/community?id=community_question&sys_id=3aca16f4dbc60114da1999ead396...

Hopefully, this will work for you.

[Muhammad Khan]

@dpacheco you can also try to create an onDemand Script Include and pass it the sys_id of particular module for which you want to hide the applied filters, as shown in the image below;

Then call this onDemand function in the condition of your Business Rule as shown in the image below;

Here sysparm_userpref_module is the URI parameter which stores the sys_id of any opened module.

Hopefully, this will also help you resolve your query.

[PrashantLearnIT]

Hi dpacheco,

You can create before query BR.

current.addEncodedQuery("add_your_query");

Users can filter records easily.

Thanks,

Prashant

[dpacheco1]

Hello Prashant,

Thank you for the response. How would I filter based on the module that I am in so it does not filter every module under the parent table in the same way?