Hide Category Values in ITIL View incident form

[lakshmisree]

Hi,

I want to hide category "software" value on the ITIL view incident form for specific divisions.

Please help.

[Dr Atul G- LNG]

Hi @lakshmisree 

Any reason to hide for a specific view? You can use UI policy and mention the view in that, but that will hide whole field, to hide value you need to write the client script.