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Hide Category Values in ITIL View incident form

lakshmisree
Tera Contributor

‎07-29-2024 02:33 AM

Hi,

 

I want to hide category "software" value on the ITIL view incident form for specific divisions.

 

Please help.

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Dr Atul G- LNG
Tera Patron

‎07-29-2024 06:09 AM

Hi @lakshmisree 

 

Any reason to hide for a specific view? You can use UI policy and mention the view in that, but that will hide whole field, to hide value you need to write the client script.

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