Hide Category Values in ITIL View incident form
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07-29-2024 02:33 AM
Hi,
I want to hide category "software" value on the ITIL view incident form for specific divisions.
Please help.
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07-29-2024 06:09 AM
Hi @lakshmisree
Any reason to hide for a specific view? You can use UI policy and mention the view in that, but that will hide whole field, to hide value you need to write the client script.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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