Hide custom ui action on service portal

[SakshiBagal]

how to hide custom ui action created in customer service on csm portal in servicenow

[GlideFather]

Hi @SakshiBagal,

could you possibly explain your requirement?

UI Actions (custom or default) are accessible in native UI (backend) or workspace, but not in the Customer Portal.

Thus your requirement is not clear, is it UI Action or is it on portal (thus most likely widget or something else).

If it is custom, the easiest way how to hide it is to deactivate it... but do you want to hide for all users or just some?

Please provide context, this is not clear to help you

[Tanushree Maiti]

Hi @SakshiBagal 

Check this links if it helps.

1. Using css //Refer :https://www.servicenow.com/community/developer-forum/how-to-hide-cusomt-ui-action-in-service-portal-...

2. Identify CSM widget and update that . //Ref:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719225

[Ankur Bawiskar]

@SakshiBagal 

Only server side UI actions are shown on form in portal

you can hide it using proper condition

what did you try and what didn't work?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@SakshiBagal 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏