Hide deactivate button on change temaplate when risk is chosen low in proposal associated with it.
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05-15-2025 02:07 AM
Hi All,
The given standard change template is associated with the given standard proposal. Want to hide deactivate button on change template when risk is chosen low in proposal associated with it. Is it feasible and will it impact if someone is requesting through API using that change template ?
Thank You
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05-16-2025 05:25 AM
Hi @1_DipikaD
I think there's a gap here:
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You can create a new field on the template table.
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You can manually populate it with the same value you entered in the change field.
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Then, you can build a logic on the deactivated UI action and use that value to hide the button.
But believe me, this isn't the best approach. The reason is that all standard changes are typically low risk, and if you deactivate it, it defeats the purpose. What if you need to reactivate it later?
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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