Environment Details:
Instance Family / Release: Zurich
Plugin: ServiceNow Otto for Strategic Portfolio Management
App / Suite Version: Now Assist Suite v28.12.20261105 (App version 9.8.0)
Problem Description:
After installing the plugin, opening the Global Now Assist panel on the ServiceNow homepage displays OOB conversation starters and topics. While other unnecessary topics were successfully disabled, the topic/prompt "Create a data visualization" continues to appear on the chat home screen.
I attempted to locate and deactivate it across Topics, Actions, Skills, AI Agents, and Agentic Workflows, but it does not appear in those lists.
Does anyone have guidance on where this specific topicis defined or how to hide/unpromote it from the main Now Assist interface? (Screenshots attached for reference.)
