Hide/Disable 'Post Comments' button in Agent Workspace

Shivam Saxena1
Mega Expert

‎07-10-2022 10:33 PM

Hello,

 

I got a requirement where I need to permanently hide/disable 'Post Comments' button present in Compose section of Agent Workspace.

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I am not getting from where this 'Post Comments' button is coming.

The requirement to hide this 'Post Comments' button arises because there is a functionality in the form where if you write any unwanted word in comments section then an alert will come as soon as you write the word in comments section. This is working fine in platform view but in agent workspace we need to click out of the box to get that alert message so if I write any unwanted word inside the comments box and will not click out of the box and directly click on 'Post Comments' button then alert will not come and the comment will get posted.

(this unwanted words we have stored in a table and we are fetching the words on change of comments field).

Can someone please help me on this?

 

Thanks.

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Kim Sullivan
Tera Guru

2 weeks ago - last edited 2 weeks ago

@Shivam Saxena1 , @JuliaG914550183  - this has 76 votes and SN closed it with "Unlikely to implement".  That's ridiculous.  I would also like this feature as we use time tracking and Post doesn't track any time on the ticket-- you have to use Save/Update for this.

 

Same idea - Under Consideration.  https://support.servicenow.com/now?id=view_idea&sysparm_idea_id=c9236d5c1b5f8110587a11751a4bcb2e&sys...

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