Hide Field message is not working when 'none' is selecting in service

[ramesh_r]

HI All

I have written the catalog client script foe showing the field message on the Choice List field, When choice value is selecting field message displaying properly but 

when 'none' option is selecting its should clear the existing value.

Note : This issue only on the Service Portal only,

I tried below codes but no use

UI type Selected : All

g_form.hideFieldMsg('type1', clearAll = true);

g_form.hideFieldMsg('type1','Change functionality ','info',true);

g_form.hideFieldMsg('type1',true);
===============================================
The actual code below :-

function onChange(control, oldValue, newValue, isLoading) {
 if (isLoading || newValue == '') {
 return;
 }
 
 
 var type = g_form.getValue('type1');
 g_form.hideFieldMsg('type1',true);
 
 if(type == 'new_enhancement')
 {
 g_form.showFieldMsg('type1','Changein functionality ','info',true);
 }
 
 if(type == 'critial_breakfix')
 {
 
 g_form.showFieldMsg('type1','Production error','info',true);
 }
 if(type == 'Maintenance')
 {
 g_form.showFieldMsg('type1','Routine change, update salary ranges)','info',true);
 }
 
 
}

[Abhishek Pidwa · Accepted solution]

I beleive what is happening is that the new value of type1 is None meaning ''. So try to write your code for hiding field message in that first if block. 

if (isLoading || newValue == '') {

g_form.hideFieldMsg('type1',true);

 return;
 }

Please mark this answer as correct/helpful if this solves your problem

[Ankur Bawiskar]

Hi Ramesh,

Update the code as below

if (isLoading || newValue == '') {
if(newValue == ''){

g_form.hideFieldMsg('type1',true);

}
 return;
 }

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur