Hide HR Case from case creation page

[kumar22]

Hi team,

How to hide "HR Case" COE from case creation.

I checked in COE configuration page but it's not available.

Please suggest on this.

Thanks!

[Community Alums]

Hi @kumar22 ,

 The COE Configuration doesn't gives you the ability to remove "HR case" COE OOTB.

I believe that can be achieved via the "CoE security configuration" module - create read and write records for the CoE and add the HR service as a condition (deactivate "Applies to all services"), then add the groups below that should have access.

I am not 100% sure that also prevents the Service to not show in the screen you presented above, but it should certainly prevent other users to create, change and read such cases.