Need to redirect users to a specific UI Page on login - issue after zurich.

[saint]

Hey Experts,

I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incident_read and other similar roles, which are part of the business stakeholder role. Now all my users are getting redirected to the SOW home page instead of the previoulsy configured page as the home page with this new added roles is taking precedence. How can i reconfigure this in the best way possible without impacting the base functionality.

I'm avoiding removing the sow roles from business stakeholder as well as not creating a custom role as my users need access to some previlieged information only provided by business stakeholder role, and configuring a new role won't work with the system configurations.

[Bhuvan]

@saint 

If you want to redirect all users to specific landing page, you can configure via system property

glide.login.home - Home Page Configuration

glide.banner.image.url - On Click on Logo on left top

For example, below is my configuration in PDI

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@saint 

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[kaushal_snow]

@saint ,

After the Zurich release, ServiceNow introduced granular roles such as sn_sow.sow_home and sn_sow.sow_list, which are now part of the Business Stakeholder role, causing users to be redirected to the SOW homepage instead of the previously configured UI Builder page. To resolve this without removing the SOW roles or creating custom roles, you can configure the Audience settings for the UI Page to ensure that it targets users with the Business Stakeholder role, overriding the default SOW homepage redirection. Additionally, consider reviewing the sys_ux_page_property records to adjust the landing page settings and ensure that users are directed to the desired UI Page upon login......

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[Ankur Bawiskar · Accepted solution]

@saint 

you can handle this using Homepage Destination Rule

Homepage Redirect Rules in Next Experience 

High level steps

1. Create a New User Criteria for users with the Business Stakeholder role but excluding the sn_sow.sow_home roles, or based on specific conditions that match your user subset.
   • gs.hasRole('business_stakeholder') && !gs.hasRole('sn_sow.sow_home') && !gs.hasRole('sn_sow.sow_list')
2. Add a New Homepage Destination Rule with higher priority (order field lower than the existing SOW rule) that points to your custom UI Builder page, assigned to the new User Criteria.
3. Deactivate or lower precedence of the existing SOW homepage destination rule if possible, or rely on your new rule taking priority.

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