Hide image attachments in activity

SanjivMeher · ‎01-09-2019

Hi Experts,

Is there a way to hide the images in the activity, if attached to a record?

For ex, If I am on an incident and I attach an image to the record, it also appears in the activity. Is there are a way to hide it in the activity?

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Stephen Sturde · ‎01-09-2019

Hi Sanjiv - Another option could be to uncheck the attachment box in the filter on the activity log shown in the screenshots below. If you want it hidden for all incidents, you can choose "Configure available fields" for the filter list and remove attachments. This approach doesn't change OOB attachment functionality, and doesn't affect any OOB scripts, which later causes skipped updates at upgrade.

-Stephen

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Jeff Currier · ‎10-22-2019

What I learned tonight is that changing this as shown in the platform UI affects how attachments are shown in the Now Agent interface as well.