Hide KB articles in draft and review state from portal

Kumar Abhishek2
Kilo Contributor

‎02-04-2021 08:18 AM

I have  a requirement where I need to hide KB articles in draft and review state from portal. I checked and modified the available system properties but KB articles are still visible on the portal. Can we do it using query business rule or an ACL would be more helpful ? Also how to configure them ?

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louiesalaine
Giga Contributor

‎03-01-2023 08:04 AM

Has anyone found a resolution for this?

Jason Rooney
Tera Contributor

‎11-27-2023 02:53 PM

Try

Removing Users ROLE from "can Contribute" from the Knowlege base.  I belive users are able to see Draft KB in Service portal due to they can contribute to the KB.

- Jason 

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