Hide new OOB button on incident table best practices to follow

[PRKK]

Hello Guys,

How to achieve below 

The new button on the incident list should be hidden for some roles. How can you achieve this?

since it is OOB UI action i dont want to modify it, and also we have OOB create acl on incident as well, without modifying OOB components how to achieve the above please suggest me.

thank you!

[Sandeep Rajput · Accepted solution]

@PRKK best bet for you would be to create a custom ACL with create operation, add the role in the role section to whom you do not wish to show New button then in the script section write answer= false. 

There are OOTB ACL create ACL on the incident table where you need to make changes to not to allow user to have  access to create operation. 

This is the only way you can hide the New button if you do not wish to make changes inside the condition field of the new button UI Action.