Hide or Restrict Attachment for Specific File attachment field on the ticket attachment Service Port

Manu31
Tera Contributor

‎04-13-2023 01:12 AM

Hi Team, 

 

I have a File Attachment field on incident table. when a user attaches the file on that field the same file appears on the ticket attachment widget on portal.

 

So, is there any way i can restrict that attachment to be hidden on the ticket attachment view of portal?

 

Thank in Advance!

Manu

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Tony Chatfield1
Kilo Patron

‎04-13-2023 01:36 AM

Hi, are you wanting to hide all attachments from portal users, or just the ones created by internal fulfillers\resolvers?

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