Hide "Quick Action" button from discussion

Gerardo Grasso · ‎01-18-2024

Hello everyone,

I need support regarding the deactivation/removing of the quick action button in a chat. Is it possible to disable or remove it? Is there any properties?

This appears, in my example, when I click on the 'Discuss' button of a case.

Thanks!

Dr Atul G- LNG · ‎01-18-2024

Hi @Gerardo Grasso

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/conversational-interfac...

Give a try

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Gerardo Grasso · ‎01-19-2024

Sorry, I cannot find any information about the deactivation of the button.

Dr Atul G- LNG · ‎01-19-2024

Hi @Gerardo Grasso

Log a NOW Support case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************