Hide Request States based on user role

[Gemma4]

Hi everyone,

I have a requirement to hide a few request.states (not state) based on user role pm. Below are a couple client scripts I've attempted with no luck. The first script example is a copy of (BP) Hide Choice - Closed from incident table. Does anyone have any suggestions? 

Thanks in advance for any feedback you can provide!

example 1

// Hide "Closed" Incident state and State from everyone but itil_admin

//This is a copy of Client script (BP) Hide Choice - Closed-This script should hide Closed skipped, Closed Incomplete, and Pending Approval for users with PM role

function onLoad() {

if (g_user.hasRole('itil_admin'))

return;

// if (g_form.getValue('incident_state') != '7') {

if (g_form.getValue('sc_request_request_state') != 'closed_skipped') {

// if (typeof g_form.getOption === 'function' && g_form.getOption('incident_state', '7'))

if (typeof g_form.getOption === 'function' && g_form.getOption('sc_request_request_state', 'closed_skipped'))

// global_var_choice_display_values.incident_state = g_form.getOption('incident_state', '7').text;

global_var_choice_display_values.incident_state = g_form.getOption('sc_request_request_state', 'closed_skipped').text;

// g_form.removeOption('incident_state', 7);

g_form.removeOption('sc_request_request_state', closed_skipped);

}

// if (g_form.getValue('state') != '7') {

if (g_form.getValue('request_state') != 'closed_skipped') {

// if (typeof g_form.getOption === 'function' && g_form.getOption('state', '7'))

if (typeof g_form.getOption === 'function' && g_form.getOption('request_state', 'closed_skipped'))

//global_var_choice_display_values.state = g_form.getOption('state', '7').text;

global_var_choice_display_values.state = g_form.getOption('request_state', 'closed_skipped').text;

// g_form.removeOption('state', 7);

g_form.removeOption('request_state', closed_skipped);

}

}

var global_var_choice_display_values = {

//incident_state: "",

sc_request_request_state: "",

// state: ""

request_state: ""

};

2nd client script tried

function onLoad() {

   //Type appropriate comment here, and begin script below

if(g_user.hasRole("pm"))

return true;

g_form.setDisplay('closed_skipped', false);

   g_form.setDisplay('closed_incomplete', false);

return false;

}

[Krushna R Birla]

Hi @Gemma4 

You have to use field name whenever you used getValue. Like, g_form.getValue(<field_name>);

In your case, it should be g_form.getValue('request_state');

Coming on to the point, to remove specific request state from choice field, you have to use removeOption method and add in conditional statement, Like 

g_form. removeOption("<field_name>", "<option_to_be_removed>"); 

Here is your Solution:-

function onLoad() {

   if (g_user.hasRole("pm")) {

      g_form.removeOption("request_state", "closed_skipped");

   }

}

Please mark my answer as helpful and accept it as the solution if it serves your purpose.

Thanks and Regards,
Krushna Birla
ServiceNow Consultant
LinkedIn

[Gemma4]

I tried the following but it is removing closed skipped from all roles and not just pm

function onLoad() {

   if (g_user.hasRole("pm")) {

      g_form.removeOption("request_state", "closed_skipped");

   }

}

[Krushna R Birla · Accepted solution]

It seems your are testing with admin user. To test whether the currently logged in user has the role "pm" explicitly assigned, use the hasRoleExactly() method

Please use below code and let me know,

function onLoad() {

    if (g_user.hasRoleExactly("pm")) {

        g_form.removeOption("request_state", "closed_skipped");

    }

}

It should work now. hasRoleExactly, returns true only if the current user has the specified role "pm"

Please mark my answer as helpful and accept it as the solution if it serves your purpose.

Thanks and Regards,
Krushna Birla
ServiceNow Consultant
LinkedIn

[Gemma4]

Thank you so much. Using hasRoleExactly, resolved the issue. Appreciate all the feedback!