Hide Request States based on user role

[Gemma4]

Hi everyone,

I have a requirement to hide a few request.states (not state) based on user role pm. Below are a couple client scripts I've attempted with no luck. The first script example is a copy of (BP) Hide Choice - Closed from incident table. Does anyone have any suggestions? 

Thanks in advance for any feedback you can provide!

example 1

// Hide "Closed" Incident state and State from everyone but itil_admin

//This is a copy of Client script (BP) Hide Choice - Closed-This script should hide Closed skipped, Closed Incomplete, and Pending Approval for users with PM role

function onLoad() {

if (g_user.hasRole('itil_admin'))

return;

// if (g_form.getValue('incident_state') != '7') {

if (g_form.getValue('sc_request_request_state') != 'closed_skipped') {

// if (typeof g_form.getOption === 'function' && g_form.getOption('incident_state', '7'))

if (typeof g_form.getOption === 'function' && g_form.getOption('sc_request_request_state', 'closed_skipped'))

// global_var_choice_display_values.incident_state = g_form.getOption('incident_state', '7').text;

global_var_choice_display_values.incident_state = g_form.getOption('sc_request_request_state', 'closed_skipped').text;

// g_form.removeOption('incident_state', 7);

g_form.removeOption('sc_request_request_state', closed_skipped);

}

// if (g_form.getValue('state') != '7') {

if (g_form.getValue('request_state') != 'closed_skipped') {

// if (typeof g_form.getOption === 'function' && g_form.getOption('state', '7'))

if (typeof g_form.getOption === 'function' && g_form.getOption('request_state', 'closed_skipped'))

//global_var_choice_display_values.state = g_form.getOption('state', '7').text;

global_var_choice_display_values.state = g_form.getOption('request_state', 'closed_skipped').text;

// g_form.removeOption('state', 7);

g_form.removeOption('request_state', closed_skipped);

}

}

var global_var_choice_display_values = {

//incident_state: "",

sc_request_request_state: "",

// state: ""

request_state: ""

};

2nd client script tried

function onLoad() {

   //Type appropriate comment here, and begin script below

if(g_user.hasRole("pm"))

return true;

g_form.setDisplay('closed_skipped', false);

   g_form.setDisplay('closed_incomplete', false);

return false;

}

[Community Alums]

Hi,

if (g_form.getValue('sc_request_request_state') != 'closed_skipped') {

Is the "sc_request_request_state" field name passed correctly in the above line? Pass the field name correctly and check.

[Gemma4]

thank you for the feedback. I think I passed it correctly, but I'm not 100% as this is not my specialty. The table is sc_request and the field name is request request_state

[Community Alums]

What exactly are you trying to achieve here? Are the client scripts written on Incident table or Request table?

[Gemma4]

The client script is written on the request table. All I want to do is hide a few request states if a user has a role pm. I can hide the states with a very basic client script below. However, when I add if the user has pm role the script doesn't hide it just for those particular users. The script below is hiding the states for everyone and it just needs to hide it for users with pm role. Hope that helps to explain better. thanks again for all the feedback 

function onLoad() {

//   if (g_user.hasRole("pm"))

// return;

g_form.removeOption('request_state', 'closed_skipped');

g_form.removeOption('request_state', 'closed_incomplete');

}