Hide/show comments in knowledge article

[Nandini DM]

Hi Team,

I have filtered the comments in knowledge article and it is working as expected , I have issue to remove the empty comment box using Knowledge article comments widget ,please refer to the attached document and help me to hide the comment box.

Thank you!

[Dr Atul G- LNG]

Hi @Nandini DM 

It like you want to hide this and I think it is not possible, as it is log or audit and it get captured. I remember there is some way by going in logs and then delete it but not recommend. 

[Nandini DM]

Hi @Dr Atul G- LNG 

based on condition it show the comments , whenever condition is not matched , it is hiding the comments but not the comment box which is highlighted in the attachment

[Dr Atul G- LNG]

Hi @Nandini DM 

I guess it is by design and only content will hide not the boxes.