Hide/Show Related Tab Named-"Resolution Information "?

[Swetha18]

Hide/Show Related Tab Named-"Resolution Information "
1- Related Tab Named-"Resolution Information " by default should be hidden.
2- Related Tab Named-"Resolution Information " visible when the incident state is "Resolved".
3- Under Related Tab Named-"Resolution Information " field Named- "Resolution code" and "Resolution notes" also mandatory when the incident state is "Resolved".

I am new to service now,I don't know if Resolution Information have any back end name, i was not able to find it. So correct my code to get the output.

Client Script ...onChange...Field..state...

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
    if(newValue=='1'){
 g_form.setVisible('Resolution Information',false);

 }

g_form.setVisible('close_code',false);
 g_form.setVisible('close_notes',false);

 if(newValue=='6'){
 // g_form.setVisible('Resolution Information',true);
g_form.setMandatory('close_code', true);
    g_form.setMandatory('close_notes', true);
 } 
}

[Pradeep Sharma]

Hello Swetha,

You need to use g_form.setSectionDisplay('resolution_information', false), to hide the section.

[Pradeep Sharma]

Here is the complete script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
    if(newValue=='1'){
g_form.setSectionDisplay('resolution_information', false);

 }

g_form.setVisible('close_code',false);
 g_form.setVisible('close_notes',false);

 if(newValue=='6'){
 g_form.setSectionDisplay('resolution_information', true);
g_form.setMandatory('close_code', true);
    g_form.setMandatory('close_notes', true);
 } 
}

[Pratiksha Kalam]

Hello,

If this is tab that name you have mentioned in script should be"resolution_information".

var sectionM = g_form.getSections();
g_form.setSectionDisplay('resolution_information', false);

If my answer is useful mark correct!

Br,

pratiksha.k

[Ankur Bawiskar]

Hi,

please find responses to points below

I believe point 3 is OOB; so it should work it makes both the fields as mandatory when state changes to resolved

for script give this to hide section

g_form.setSectionDisplay('resolution_information', false);

for showing section use this

g_form.setSectionDisplay('resolution_information', true);

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur