hide some groups in assignment_group field

Ariomar de Deus
Tera Contributor

I have a catalog item that generates some tasks, but only the first task, which has a short description different from the others, needs some groups to appear in the assignment_group field. How do I configure the script to show only some groups in the assignment_group field of the sc_task table?

The other tasks should show all the groups normally. I've tried to do it using the reference qualifier but I was unsuccessful.

4 REPLIES 4

Uncle Rob
Kilo Patron

Some thoughts:

- RITM & sc_tasks are meant to be leveraged across the enterprise.  At best its a huge admin load to filter assignment groups by catalog task variation.  At worst its actually dangerous.
- Ask:  Why do I need to filter assignment groups?  In what context are these sc_tasks getting RE-assigned?  Shouldn't the flow assign it to the correct group in the first place?  Why am I relying on humans for a re-assignment when the purpose of a Flow is to handle something *known*

This adjustment is precisely to prevent users from choosing groups that match their tasks.

Why are the users adjusting the assignment group in the first place?
Is Flow not putting it in the right group?

The flow is inserting the correct group, the issue is that there is internal movement and when this movement occurs, the employee is, for example, from the Brazil group, but is working in Argentina, the person doing the dealings is Argentina and not Brazil.