hide subcategory dropdown that is dependent on channel and category.

[Deepanshi1]

hi i have one case form. when i select integration as channel and account payable as category i need to hide one option from subcategory dropdown. how can i do it?

[Deepanshi1]

hi it is working for onload but not onchange

[bradleydebono]

Can you please take a screenshot of your onLoad script? 

In what way is it not working?

[Deepanshi1]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

    if (newValue == "integration" && g_form.getValue("category") == "account_payable") {

        g_form.removeOption('subcategory',' 40');

    }

}

[bradleydebono · Accepted solution]

Can you confirm that "account_payable" is the actual value of that category and that "integration" is the actual value of that channel name?

[Deepanshi1]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

    if (newValue == '4') {

        alert('Deepanshi');

        g_form.removeOption('subcategory','40');

    }

}

alert is displaying but subcategory is not getting removed.