Hide table form in CSM portal

Szilard
Tera Guru

Hello Community,

 

One of our users somehow figured out the logic of how to display table forms on the CSM interface (e.g., xxx.service-now.com/csm?id=form&table=incident). Is there any way to hide this from the user? Either with a "record not found" message or in some other way.

 

Thanks in advance!

3 REPLIES 3

Hayo Lubbers
Kilo Sage

Hi @Szilard ,

 

Limiting the page (form) is probably undesirable, so you need to make sure your ACL's are correct. If they don't have access, they can open a list or a form, but they will not see any data.

 

Regards,

Hayo

Sid_Takali
Kilo Patron
Kilo Patron

KevinBellardine
Kilo Sage

This is expected behavior, Service Portal is designed to be modular with portals themselves having landing pages and links out, but pages can theoretically be viewed within any portal and don't belong to any specific one. This is a good thing, because it means that if you do want to use a page in multiple places you don't have to create multiple pages.

 

What's happening here is a smart user, who knows the system, is exposing a flaw in your security position. If you just don't want them to be able to see this page, but it's not a problem for them to see incidents per se, then create a user criteria and add it to the page. If they shouldn't be seeing incidents at all then you need to check your ACLs. The page is ultimately just another UI, the same base rules apply and if they can see something here they can likely see it somewhere else.