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01-20-2025 11:22 PM - edited 01-20-2025 11:24 PM
Hi ,
i have Ui action Link Jira issue, now it will displying all the cases.
i need to show that ui action if jira case is attached to case only, else i don't want to show that ui action.
how can i achive this, any suggestion please.
Regards,
Rajesh.
Solved! Go to Solution.
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01-20-2025 11:28 PM
What are you adding/updating any field to the case when a JIRA issue is created?
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Prashant Kumar
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01-20-2025 11:28 PM
What are you adding/updating any field to the case when a JIRA issue is created?
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
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01-20-2025 11:34 PM
Hello @Gillerla Rajesh
When a Jira ticket is link with existing record there is mapping done on your side, try to check in Ui action condition if such mapping already exist if its empty then Ui action will be visible else not. for example,
current.u_jira_case != ''
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
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01-20-2025 11:35 PM
not updating any field, creating jira case from the case. then in case related list show the jira issue