Hide the UI Action based on Related list

Gillerla Rajesh
Tera Contributor

Hi ,

 

i have Ui action Link Jira issue, now it will displying all the cases. 

i need to show that ui action if jira case is attached to case only, else i don't want to show that ui action.

 

GillerlaRajesh_0-1737443947886.png

 

how can i achive this, any suggestion please.

 

 

Regards,

Rajesh.

 

1 ACCEPTED SOLUTION

PrashantLearnIT
Giga Sage

Hi @Gillerla Rajesh 

 

What are you adding/updating any field to the case when a JIRA issue is created?

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3 REPLIES 3

PrashantLearnIT
Giga Sage

Hi @Gillerla Rajesh 

 

What are you adding/updating any field to the case when a JIRA issue is created?

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************

Viraj Hudlikar
Tera Sage

Hello @Gillerla Rajesh 

 

When a Jira ticket is link with existing record there is mapping done on your side, try to check in Ui action condition if such mapping already exist if its empty then Ui action will be visible else not. for example, 

current.u_jira_case != ''

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

Gillerla Rajesh
Tera Contributor

@PrashantLearnIT ,

 

not updating any field, creating jira case from the case. then in case related list show the jira issue