hide the variables in a variable set for a particular catalog item

[ShaziyaS4380655]

Hi @Ankur Bawiskar 

i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables  to the  catalog item in which this variable set is added 
can u help with this?

[Dr Atul G- LNG]

Hi @ShaziyaS4380655 

Did you try using the Catalog UI Policy for the specific item?

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/service-catalog-manag...

[Ankur Bawiskar]

@ShaziyaS4380655 

I doubt this will work since you made variable mandatory at variable config level

But still you can try to use onLoad catalog client script which applies to your catalog item and see if that works

-> make them mandatory false and then hide them

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[M Iftikhar]

@ShaziyaS4380655 , Can you try creating a onload client script on service catalog and use below code to hide your mandatory field.

g_form.setDisplay('your_variable_name', false);
g_form.setValue('your_variable_name', 'default_value');

 But keep in mind :

• You must set a value for mandatory fields even when hidden
• The value should be valid according to the field's type
• Test thoroughly to ensure the hidden mandatory field doesn't cause submission issues

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[NavinAgarwal]

Hi @ShaziyaS4380655 ,

To hide mandatory variables from a catalog item while keeping them in the variable set, you can achieve this by using Catalog Client Scripts or Catalog UI Policies in ServiceNow. Here's how you can do it:

Solution 1: Using a Catalog Client Script:

1. Create a Catalog Client Script for the catalog item.
2. Use the following script to hide the variables:

function onLoad() {
// Replace 'variable_name' with the actual name of the variable you want to hide
g_form.setDisplay('variable_name', false);
}

• This will hide the variable from the catalog item form while keeping it mandatory at the dictionary level.

Solution 2: Using a Catalog UI Policy:

1. Create a Catalog UI Policy for the catalog item.
2. Set the condition for when the variable should be hidden.
3. In the UI Policy Actions, configure the following:

• Select the variable you want to hide.
• Set Visible to false.

This approach is more user-friendly and doesn't require scripting.

Important Notes:

• Even though the variable is hidden, it will still be mandatory at the dictionary level. If you want to bypass the mandatory check for hidden variables, you can use a Catalog Client Script to dynamically make it non-mandatory when hidden:

function onLoad() {
            g_form.setMandatory('variable_name', false);
            g_form.setDisplay('variable_name', false);
}

• Ensure that hiding the variable aligns with your business requirements, as mandatory fields are typically required for data integrity.

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