Hide Ui action button on incident form on state change

[PriyanshuVerma1]

We have a UI action button on incident form header called "Resolve Incident". We want to hide that button when State is changed to cancelled. For that I created a on change client script on incident table which is 

function onChange(control, oldValue, newValue, isLoading) {
  if (isLoading || newValue === '') {
    return;
  }
  
  // Check if the new value is "Cancel"
  if (newValue === '9') { 
    // Hide the UI action button
    g_form.setDisplay('d7e9b3701b6433004e9e97d58d4bcbcf', false);
  }
}

Now when I go to any active incident and change state to cancel, there is no change on form. Resolve button is still there. Can you guide me on how to achieve this

[Peter Bodelier]

UI Action display conditions are only evaluated on form change. There is no way to change that without reading the form.

You can however re-evaluate the condition before execution, to make sure nothing 'wrong' happens by using property glide.security.strict.actions.

See for you reference this article.

[PriyanshuVerma1]

So can we do something like when we save incident form after changing to cancel state then the UI action become hidden?

[Peter Bodelier]

Yes, when you save the form gets reloaded. So this means that the conditions of your UI Action will be re-evaluated. So it can be hidden if the conditions evaluate to false.

So based on your initial script the condition would be something like

current.state != 9;

[PriyanshuVerma1]

We already had a condition in the ui action I mentioned, I added to it the cancel state part : 

&& current.incident_state != IncidentState.Cancelled

But it's not working. It is working fine on resolved and closed state but not cancel state. When I move the incident to resolve state or close state the button gets hidden but this is not working on cancel state

(current.incident_state != IncidentState.CLOSED && current.incident_state != IncidentState.RESOLVED && current.incident_state != IncidentState.Cancelled) && (gs.hasRole("itil") || gs.hasRole("itil_admin") || current.caller_id == gs.getUserID())