Hide Views count of a KB Article in Agent workspace.

Ramkumar Thanga · ‎02-26-2025

Hi All,

I need to hide the Views count of an article in agent workspace as highlighted below in the screenshots. How can I achieve this ?

Thanks!
Ramkumar Thangaraj

Dr Atul G- LNG · ‎02-27-2025

Hi @Ramkumar Thanga

https://www.servicenow.com/community/developer-forum/hide-views-on-knowledge-article/m-p/1673636

I doubt on WS we can hide.

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svani · ‎06-20-2025

Hi @Ramkumar Thanga ,

Did you happened to complete this, i have same requirement but tried with property and changes in widget nothing is working for me.

Please let me know if you can help me on this .

Thanks,

Svani

Ramkumar Thanga · ‎08-08-2025

Hi @svani ,

Sorry for the delay.

The corresponding widget instances secondary fields to be cleared off to hide the view count.

Thanks!

Ramkumar