Hiding fields with a business rule

[milesdpratt]

Hi all,

I have a requirement to track time worked on incidents for our help desk agents only. I would like to hide the time worked field when the incident is not assigned to the help desk. A UI policy could easily do this, but then the time worked while adding notes and reassigning wont be saved.

Is there a way to hide a field in an "after" business rule?

[felipe_barbosa]

I don ´t think you can manipulate a field availability / visibility from a business rule that runs in the server side - it doesn ´t make sense.

What makes sense is to think about this requirement in the other way around, and maybe I can give you some insights:

- Business Rule to add working time into the time worked field when comments, notes, assigned_to, assignment_group etc is changed

- Change the UI Action of save/update in order to add to the current time worked field the time worked you wish to add

Etc, all I am saying is that you need to think in another way to add this time worked into the hidden field instead.

I hope it helps you out.

Best regards,

Felipe

[poyntzj]

I have it based off a role and script

If the group is to use Time Worked, it has a new role added

On the forms, I have a client script (needs to have updated visible at the bottom of the form, but is hidden quickly)

It looks to see if the user has the role and if so, makes the "Time Worked" field visible

I also do another check, so if the last update was within a minute, it is visible and NOT mandatory

If the last update was more than a minute ago, it is visible AND mandatory

If the user does not have the role, the field is not visible at all

[milesdpratt]

This is the most useful suggestion I've heard so far. Thanks, Julian.

[poyntzj]

I can't remember if the 2 Ajax includes are OOB or added via routines I have seen on here

function onLoad() {



       // Get the last updated on and then hide

       var lsu = g_form.getValue('sys_updated_on');

       g_form.setVisible('sys_updated_on',false);



       // get the now date and time

       var ajax = new GlideAjax('MyDateTimeAjax');

       ajax.addParam('sysparm_name','nowDateTime');

       ajax.getXMLWait();       

       var rightnow = ajax.getAnswer()



       //get date difference in seconds

       var ajaxdc = new GlideAjax('ClientDateTimeUtils');

       ajaxdc.addParam('sysparm_name','getNowDateTimeDiff');

       ajaxdc.addParam('sysparm_fdt',lsu);

       ajaxdc.addParam('sysparm_difftype','second');       

       ajaxdc.getXMLWait();

       var answer = ajaxdc.getAnswer();





       // Make time worked visible and/or mandatory

       if(g_user.hasRole('TimeMandatory') && answer < -60 )

       {       

               g_form.setVisible('u_time_worked',true);

               g_form.setValue('u_time_worked','');

               g_form.setMandatory('u_time_worked',true);

       }

       else if(g_user.hasRole('TimeMandatory') && answer > -60)

       {       

               g_form.setVisible('u_time_worked',true);

               g_form.setValue('u_time_worked','');

               g_form.setMandatory('u_time_worked',false);

       }

       else               

       {       

               g_form.setVisible('u_time_worked',false);

               g_form.setMandatory('u_time_worked',false);

       }



}