History>Calendar view not showing most recent updates

grosss
Tera Contributor

Not sure if this is the right forum, so I apologize if not. 

Whenever I am looking at the history of a record, namely CIs, in the calendar view, it does not populate the most recent updates to the record. It shows records from 2022,2023, and some 2024, but no 2025. I created a case with SN and determined that it was because of the update numbers. The highest update number is associated with a update from 2023, while an update that happened within the past week has a much lower number. It appears that the update numbers will change randomly. When I asked why, I was told:

This happens when

1.some one exports and re-import the records:

at the creation the sys_modcount will be 0 and incremented for each update .when exported and re-imported the sys_modcount will the value when exported and resets to it.

2. or when backup/clone the instance this happens.

I asked if there was anyway to correct this issue going forward and they told me that they are unsure of next steps.

Has anyone seen this before? Any suggestions? 

2 REPLIES 2

SD_Chandan
Kilo Sage

Hi @grosss ,

You can start audit on table, You will able to view History list and it's content all the record's


Thank you
Chandan

Auditing is already enabled.