Homepage Landing page - Replace KB button to point to our new SalesForce KB page

[mandibergenfeld]

Instead of having the KB button point to the SN KB

I would like it to link to our new Salesforce KB library

https://knowledge.asmestaff.org/s/?language=en_US

[paragkanoje]

Hello @mandibergenfeld ,

Find below solution,

1. Identify the KB Button:

• Go to the Homepage in ServiceNow Studio (or wherever your portal page is customized).
• Look for the widget or HTML block that holds the current KB button.
• The button might be within a widget like Knowledge Base Search or a custom HTML snippet.

2. Edit the Widget or HTML Block:

• If it’s a widget, click Edit and navigate to the button’s code.
• Replace the href or OnClicktarget with the Salesforce Knowledge Base URL

Script:

<a href="YOUR URL" class="btn btn-primary" target="_blank">Knowledge Base</a>

3. Save and Test:

• Save the changes and reload the homepage.
• Click the updated button to verify that it opens the correct Salesforce KB page.

4. Optional – Styling & Icons:

• You can keep consistent styling by copying the current button’s class styles.
• Add a Salesforce icon (if desired) for clarity.
  
  !!!!!! Don't Heisted to Mark Helpful if this finds you workable..... 

[jcmings]

You won't be able to realize the full benefits of the SN-integrated knowledge base if you redirect. With that said, it looks like this is a simple Icon Link widget. To modify it, CTRL + right click on the widget, and then select Instance Options:

And then select URL from the dropdown and insert your URL in the box below.