Task is closed but Task SLA remains In Progress

craigcathers
Kilo Contributor

‎07-01-2025 08:08 AM

How can i mark a Task SLA completed when the SCTASK is already marked Closed Complete? 

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Brian Lancaster
Tera Sage

‎07-01-2025 08:17 AM

You need to check you SLA definition to make sure it has a proper stop condition. Then you can go into the sla for this record and try the repair SLA UI Action.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-01-2025 08:35 AM

Hi @craigcathers 

Looks like the SLA stop conditions are not set, i.e., the release SLA is still running.

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Prasanna_Patil
Tera Guru

‎07-01-2025 09:01 AM

Hi @craigcathers since task is already closed either we need write script to close sla or repair sla..

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Prasanna
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Nitish Saini
Tera Expert

‎07-01-2025 11:01 AM

Hi @craigcathers 

Check your SLA Definition:

  • Open the specific SLA.

  • Under the Stop Condition, ensure it's configured to stop when:
    state is Closed Complete (or whatever your closure state is)

     

    Please accept my answer and mark as helpful if it resolves your query.

    Regards, 
    Nitish Kr. Saini