Homepage search on Service Portal does not return search results from Knowledge Base.

[Gulzar Manuja2]

Dear All,

Hope you are safe and doing well !!!

While working on Service Portal, I observed that the homepage search option on default Service Portal page of our company's SN instance does not return any search results from the knowledge base. Search returns results only from 'Service Catalog' and 'Questions and Answers' as shown below:

-> Search for a keyword 'printer' and press enter:

'

As highlighted in red, search does not return results from Knowledge Base.  

However, when I executed the same Use Case in my personal developer instance, search returns results from Knowledge Base as well. 

As shown in the screenshot, search has returned results from 'Knowledge bases' as well in addition to 'Catalogs' and 'Questions and Answers'.

Now, I will like to add 'Knowledge Bases' in the sources of my organization's instance as well. I would be grateful if someone can guide me how can I do so.

Thanks & Regards,

Gulzar Manuja

[Snehal13]

What record to update under search sources? Please guide as i have same requirement to fix