How are Agent personal schedules created automatically in cmn_schedule and agent_events table

[Shilpa37]

In my system, when a normal user is given wm_agent role, the next day at a random time agent personal schedule is created in cmn_schedule table and mapping between agent and schedule is created in agent_events table.

I can see the script include which creates this but I am not able to see where this is getting called from :

Any ideas anyone please?

Script Include name: AgentEventUtil

method: createPersonalSchedule

[Pooja_Raghav_CT]

Hi Shilpa,

Did you get an answer for this?

Regards,

Pooja Raghav