How can a person with a specific role access the View? (View Rule not working)

[tk37]

I would like to allow a person holding a specific role to access the following View.

(I want to allow role holders to access other people's ess views.)
・Table : sys_user
・View : ess
・Role : u_itsm_counter

I created the following View Rule Script, but it did not work.
I would appreciate anyone's help.

・Script

(function overrideView(view, is_list) {
answer = view;
if (gs.hasRole('u_itsm_counter')) {
answer = "ess";
}
})(view, is_list);

[newhand · Accepted solution]

@tk37 

Finally i found the reason.

If a user selected a view manually. 

This selection will be the first priority.

Set the test user's view to "default view" and test it !

[tk37]

@newhand 

Thank you for your generous support.
From your advice, I have discovered that there is a conflict in the View Rule.
The problem has been resolved. Thank you very much.

[Jack]

Follow OOB View Rule as example for scripting:

/sysrule_view.do?sys_id=77a52fbe0fbf10103ff81b41ff767edd

(function overrideView(view, is_list) {
    var isAdmin = gs.hasRole("admin");
	var isLocationAgent = gs.hasRole("sn_esm_location_agent");
	var isRelationshipAgent = gs.hasRole('sn_customerservice.relationship_agent');
	
    if ((isLocationAgent || isRelationshipAgent) && !isAdmin) //check role here
		answer = "case"; //string
	else
		answer = view; //param


})(view, is_list);

Hope this help!

[tk37]

Thank you for your reply.

Based on the script you gave us, we tried the following, but unfortunately it did not work.

(function overrideView(view, is_list) {
    var isAdmin = gs.hasRole("admin");
	var isItsmCounter = gs.hasRole("u_itsm_counter");
	
    if (isItsmCounter && !isAdmin) //check role here
		answer = "ess"; //string
	else
		answer = view; //param


})(view, is_list);

[Gurpreet07]

Hi,  There may be another view rule conflicting with this one. Apart from 'u_itsm_counter' ,user may have other roles assigned to him that is causing redirection to other view.