How can I add a Cancel button on Service Portal ?

[gmorales]

Hello Guys,

I got a requirement to add a cancel button to cancel the actual order and redirec to home page... However I thought they were using CMS, I've noticed that there is a Plug in called "Service Portal" and it builds a complete site... this is completely new for me I've started to play with this but is completely different I've tried this (https://serviceportal.io/create-custom-action-buttons-service-portal/) but there is no instructions on how to add it to a specific page or form. Need Help ASAP, I couldn't find a documentation or clear examples of this.

Thanks!

[Brandon R]

The buttons just are not showing up in the test Requests and Incidents I've created. I do not receive an error message. We're in Kingston so thats what I need it to work in.  I'm fairly new to SN so whatever steps you can provide is appreciated.  BTW....your packaged update set & doc were helpful.

[renne1]

Hi,

Incident Widget is working for me in Kingston. But for requested Item i get the following error message in log:

org.mozilla.javascript.EvaluatorException: GlideRecord.get() - invalid table name: null (<refname>; line 32)
Line(32)
return table;
evaluateString(JavaScript evaluation error on:
(function(){(function() {
data.sys_id = input.sys_id || options.record_id || $sp.getParameter("sys_id");
data.table = input.table || options.record_table || $sp.getParameter("table");
data.table = _getActualTable(data.table, data.sys_id);
data.maxAttachmentSize = parseInt(gs.getProperty("com.glide.attachment.max_size", 1024));
if (isNaN(data.maxAttachmentSize))
data.maxAttachmentSize = 24;
data.largeAttachmentMsg = gs.getMessage("Attached files must be smaller than {0} - please try again", "" + data.maxAttachmentSize + "MB");
data.attachmentSuccessMsg = gs.getMessage("Attachment successfully uploaded");

if (!data.table || !data.sys_id)
return;

var gr = new GlideRecord(data.table);
if (!gr.isValid())
return;

if (!gr.get(data.sys_id))
return;

if (input && input.action == "deleted") {
gr.comments = input.action + " an attachment";
gr.update();
}

data.canWrite = gr.canWrite();
data.canAttach = gs.hasRole(gs.getProperty("glide.attachment.role")) && GlideTableDescriptor.get(data.table).getED().getAttribute("no_attachment") != "true";
data.canRead = gr.canRead();

function _getActualTable(table, id) {
var rec = new GlideRecord(table);
if (rec.get(id) && rec.getValue('sys_class_name')) {
return rec.getValue('sys_class_name');
}
return table;
}
})();
})()
)

[renne1]

in London it works 🙂 

Thank You!

[Maverick6]

Hey thank you for this awesome widget! I just have one hiccup with this. After the user hits cancel, the worknotes in the tree has a popup that just sais undefined. 

[Rumeli Chatterj]

Hi all

I have a similar requirement but the cancel incident button is not working. I am working Quebec.

Please guide

Thanks and regards