I recently found that is a user changes the state of a major incident from the workbench to 'resolved' it does not display one of the mandatory fields.
The missing field is 'Resolution Code Team' which is a custom field.
What I can't figure out is where or what to edit to add the field to this popup.
Hi Mark,
This come with the view :
You can update the field in the view using form layout then it will start appearing:
The view is Change Major Incident state view:
Steps:
Open the major incident form and click on the hamburg icon and click on the view change and select change major incident state view:
screenshot:
See the view :Same field in the backend
Same field on the change state in workbench
So update the field in the back end it will start appearing in the workbench.
Mark helpful and correct if it helps.
Thanks,
CB
