How can I add conditions to Dictionary Override option

[Akash4]

My requirement is "When Create New Incident is clicked and the created member is not a member of a Service Desk, the Contact Type should default to Self-Service, else to 'Phone'.

[pravalika2]

Hi Akash,

You can write a onLoad script which gives only two options either self-service or phone for users who doesn't belong to 'Service Desk' group:

function onLoad() {

    var user = g_user.userID;

  var ir = new GlideRecord('sys_user_grmember');

  ir.addQuery('group', 'd625dccec0a8016700a222a0f7900d06');

  ir.addQuery('user', user);

  ir.query();

  if(ir.next()){

    g_form.removeOption('contact_type','email');

  g_form.removeOption('contact_type','walk-in')

  }

}

Hope this serves your requirement

Kind Regards,

Poojitha

[Akash4]

Requirement is to perform this task from Dictionary Overrides, as this would be the best practice.

[Chuck Tomasi]

Hi Akash,

A dictionary override is used to set a default value different than the base (parent) table. For example, the default state for incident can be 2 while the default state for task is 1. It's meant to be a table thing, not a condition thing.

The use case you've given sounds like a business rule than a dictionary override.

Something like this:

Name: Set default contact type

When: before

Insert: checked

Update: NOT checked

Condition: (empty)

Script:

if (gs.getUser().isMemberOf('Service Desk'))

        current.contact_type = 'self-service';

else

        current.contact_type = 'phone';

Note; this is untested and may require tweaking on option names and other areas.

[Akash4]

Ok, let me turn to scripting then, and can you suggest the best practice for this?

Client side scripting or business rule