How can I automate email notifications in ServiceNow to alert both the assignee and their manager?

yaindhic04
Kilo Contributor

‎02-20-2025 01:09 AM

I would like to create an automated email notification to go to the assignee and to the assignee's manager at the time of incident assignment in ServiceNow. It isn't clear to me if workflows, business rules, notification events, or some other means are used. Can someone provide an example or a good practice for such a setup, step-by-step?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2025 09:14 AM

Hi @yaindhic04 

 

In who will receive you can do the dot walk

 

AGLearnNGrow_0-1740071671278.png

 

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