How can i automatically publish an article in a knowledge base

joaosantos
Mega Expert

‎02-07-2017 02:42 AM

I am creating a knowledge article from a business rule but i need to publish it the instant i create it, is this possible?

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Dave Smith1
ServiceNow Employee
ServiceNow Employee
In response to joaosantos

‎02-07-2017 05:58 AM

If you've just changed the workflow NOW, then that applies to new articles published, not existing ones that are pending approval.



Best discuss this with your platform admin - it's a topic we cover on the Sysadmin courses.


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Dave Smith1
ServiceNow Employee
ServiceNow Employee

‎02-07-2017 02:53 AM

It can be done by a business rule, but I'd advise against it - you're talking about content that's immediately visible as soon as it is saved.



The point of the "draft" stage is that content currently being authored can be reviewed, and the "Publish" button then makes it visible. It's a safeguard against making content available when it's not ready for publication.


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