How can i change service operation workspace search engine from zing to AI Search?

ankitk6 · ‎06-04-2025

Please provide me the detailed steps to configure this?

and please do not provide Chat-Gpt response

GlideFather · ‎06-04-2025

Hello,

I think you could use the Guided Setup, it is official feature by ServiceNow which will guide you step by step and it is exactly what you are looking for:

https://your-instance.service-now.com/now/nav/ui/classic/params/target/%24guided_setup.do%23%2Fcontent%2Fb6f026dc5b240110115dca225681c7ec%3Ffocus%3D%26group_focuses%3D%26home_options%3Ddashboard%26scroll_to%3D%26filter%3Dall

Let me know if this is helpful or if you need any help at some of the steps

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hinavin · ‎06-04-2025

Hi - thanks for this, but is the link broken?

GlideFather · ‎06-04-2025

Ah sorry, you have to change where I indicated "your-instance" to your real instance 😉
then just search in the app navigator for "Guided Setup for migrating from Zing to Al Search for Next Experience":

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Dr Atul G- LNG · ‎06-04-2025

Hi @ankitk6

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/ta...

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