How can I create a button for reopening an incident within an email notification?

[cicgordy]

Hi all,

Can someone help with how to create a button "reopen incident" that takes an user back to the incident to reopen it, when I am creating an email notification? Do I need a code or can I choose in one from ServiceNow field list ?

Thanks 🙂  

[Aman Kumar S]

Hi @cicgordy ,

You can follow below article to achieve the same:

https://www.servicenow.com/community/now-platform-articles/reopen-incident-button-on-service-portal-...

[Muhammad Khan]

For button creation, refer to below article.

Approve/Reject button in Approval notification