Hi Tushar
These are the steps a user would follow. Starting from a Problem:
Clicking the link will take the user/resolver to the change request interceptor interface with the choice of links:
Clicking one of the links will take the user/resolver to a new Change Request record were he can capture details.
Saving the Change Request will add the Problem to the Change request Problem related records tab:
Hope this helps
Hi,
Thank you for providing the detailed description with screenshot.
As much as i understand that you have created a ui action with related link on the problem table and when you click on that it will redirect you to the change interceptor to create a request.
As far as i know when it will redirect to interceptor it doesn't carry any problem id because we are redirecting it to wizard page of interceptor and when we click on any link on the same interceptor questions it will again redirect you to change form.
Instead you can use out of the box UI action (Create Normal Change, Create Emergency Change) as a form link which will work as same as when you click from header itself. You need to update UI action with 'Form Link' checked and it will show you in the related list of the problem form.
Hit Like or Correct on the impact of response.
-Tushar
