How can I create a link in an email notification for assign to me?

[chrisperry]

I am sending an email notification to a single user about an incident being assigned to their group.  In the email notification, I am looking to include a link that will allow the user to click on it and have the specified incident assigned to them.

I have read that I might be able to use Processors for this requirement, but I am not at all familiar with creating/using processors.  Any help is much appreciated!

Thanks,
Chris

[chrisperry]

Thank you so much, Jace!  This is super close, the only issue I am running into now is getting the UI page to automatically redirect to the incident record.  The assign to logged in user piece is working perfectly, but the redirect isn't working.

I have tried:

• gs.redirect(link)
• gs.setRedirect(link)
• response.sendRedirect(link)

But none of the above are working, it just stays on the UI page's URL w/ a blank page, any ideas?

[Jace Benson]

Maybe we are overthinking this.

Maybe we ought to set the redirect in the html after the g:eval

<script>
var params = new URLSearchParams(location.search.slice(1));
params.get('id')
var url = '/incident.do?sysparm_query=number=' + params.get('incident');
window.location = url;
</script>

[chrisperry]

Getting closer still... the redirect is now happening, but it seems that 'params.get('incident');' is returning null in the url, which brings me to this URL w/ info message of 'Record not found': https://ceidev.service-now.com/nav_to.do?uri=%2Fincident.do%3Fsysparm_query%3Dnumber%3Dnull

Here is the script I am now using based on your last response:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
	<g:evaluate>
		var currentUser = gs.getUserID();
		//var incidentFromURL = RP.getParameterValue('incident');
		var incidentFromURL = 'INC0228551';
		var link = '';
		//expects url of /uipage.do?incident=INC12345
		var incident = new GlideRecord('incident');
		if(incident.get('number', incidentFromURL)) {
			incident.setValue('assigned_to', currentUser);
			incident.update();
			//link = 'incident.do?sys_id=' + incident.sys_id;
		}
		//gs.addInfoMessage('link is: ' + link);
		//gs.redirect(link);
	</g:evaluate>
	<script>
		var params = new URLSearchParams(location.search.slice(1));
		params.get('id');
		var url = '/incident.do?sysparm_query=number=' + params.get('incident');
		window.location = url;
	</script>
</j:jelly>

[Jace Benson · Accepted solution]

I got this to work on my PDI

HTML

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
	<g2:evaluate var="jvar_unwrapped_url" jelly="true">
		var currentUser = gs.getUserID();
		var incidentFromURL = RP.getParameterValue('incident');
		var link = '';
		var incident = new GlideRecord('incident');
		if(incident.get('number', incidentFromURL)) {
			incident.setValue('assigned_to', currentUser);
			incident.update();
			gs.addInfoMessage(incident.getDisplayValue() + ' has been updated.');
			//gs.sendRedirect(incident.getLink());
			link = incident.getLink();
		}
		link || 'incident.do?sysparm_query=number=' + incidentFromURL;
	</g2:evaluate>
  ${gs.getMessage("Redirecting to your the incident")}...
</j:jelly>

Client Script

document.location.href = "$[JS:jvar_unwrapped_url]";

Link to the page with a url like /i.do?incident=INC12345

[chrisperry]

Thanks so much, Jace!  Worked like a charm - I really appreciate your help!!!

-Chris