How can i create problem from incident and add that incident as a child in problem?

[Ankit Kumar6]

How can i create problem from incident and add that incident as a child of newly created problem?

[Umesh Dubal]

Hi @Ankit Kumar6 
You can achieve this requirement by using flow designer,
create a flow on incident and give conditions 
if conditions matches create a Problem record
fill all the details
and in related incident field drag the Incident number and drop it there.

so whenever the condition matches it will create a problem record and in related incident field it will show the incident number

Hope my answer is helpful.

[Dr Atul G- LNG · Accepted solution]

Hi @Ankit Kumar6 

OOTB it is diferent, when we create the Prb from Inc , in prb it is come as first reported by and it is OOTB and best.

and in the incident its come like this

May i Know why you need inc as child where it is parent OOTB.

[Ankit Kumar6]

Hi Atul,

How can i do this from Ui Action.

My requirement is on incident page there should be a button and if i click on that button then it will create a new problem and if someone open that problem record then he can see incident in child incident related tab from where problem is created.

[Dr Atul G- LNG]

Hi @Ankit Kumar6 

OOTB , UI Action on context menu and you can bring on Form but it is actually required? or by education we can guide user how to create prb from INC.

2nd part

 can see incident in child incident related tab from where problem is created.

Atul: NO it is not expected behaviour buddy.