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Generic Instance for URL in email notification

I have seen in the Wiki, but can't find information on building generic URLs so when moving a notification from one instance to another, e.g., cloning, the email does not need to be modified. In the following mail script I have the Thanks, Billtempla...

Connection timeout setting for JDBC data source?

Is there a user-configurable connection timeout for JDBC data sources, or other recommended workaround?I am importing data for CMDB reconciliation and integration from a legacy asset database using JDBC. For some data sources, the first import attemp...

haldroid by Tera Contributor
  • 6003 Views
  • 4 replies
  • 0 helpfuls

Evaluate UI Policies in a script

Is it possible to write a script that evaluates UI policies for the current record, returning true if all mandatory fields are completed and false if mandatory fields are blank?I need to make the "State" field on my "Change Request" form read-only, a...

gflewis by Kilo Expert
  • 2091 Views
  • 5 replies
  • 0 helpfuls

SLA Breach email being sent even though SLA is still in Pause

If someone can help with this i will be grateful as it's got me stumped.We have an Incident that has a SLA running on it, The SLA shows the stage as Paused and the Elapsed Percentage as 99.98, time left is 1 minute.However the SLA workflow fired out ...

MarkGlen by Kilo Contributor
  • 2396 Views
  • 3 replies
  • 0 helpfuls

Using a Regular Expression check in a Client Script

Hi -- I need to validate data entered in a field is in a proper ethernet address format ( 6 pairs of hex digits (0-F) separated by ":". After viewing other community posts, I come upon regex and though I could use it to alert the user is the input is...

j_julio by Kilo Contributor
  • 3402 Views
  • 4 replies
  • 0 helpfuls

Remove fields from a form

Hi everyone,I need to remove or delete some fields from a form, I will do this using "personalize>form layout", not a big deal, but I have some questions:- What going to happen with all the records that was already populated into those fields I want ...

gustavo1 by Kilo Contributor
  • 3103 Views
  • 3 replies
  • 0 helpfuls

Get today's date in User's timezone - Workflow script

In workflow script, I am using gs.now() to get today's date in wait for condition. If it is today's date then only tasks need to be created. In the system timezone property, US / Eastern time is configured. I know gs.now() gets the current date using...

Ruchi19 by Mega Contributor
  • 2759 Views
  • 3 replies
  • 1 helpfuls

ACL verses Before Query Business Rule

What are the pros and cons of using an Access Control verses a Before Query Business Rule to block certain users from reading certain records? As far as I can tell, the functionality appears to be identical.

gflewis by Kilo Expert
  • 6826 Views
  • 2 replies
  • 6 helpfuls

Too much recursion

I have a phone number field that I want formatted when someone types in just numbers. I wrote this onChange client script to handle the formatting. The script runs and does what it is supposed to, except that it also produces a javascript error of "t...

Chris York by Tera Expert
  • 2740 Views
  • 3 replies
  • 0 helpfuls

Data sources - what is "Use last run datetime" and how to use it?

Data sources - what is "Use last run datetime" and how to use it?The documentation on 'Use last run datetime' is a bit unclear.example:table: studentcolumn: namecolumn: is_enrolledcolumn: total_pointsWhat might make a suitable Last Run Table Field?Ho...

by  
  • 6153 Views
  • 1 replies
  • 5 helpfuls

Map Page "Center on" not working

I have create a custom Map Page (based on the default Location version) that renders a subset of location records and sets a different icon based on a location "Type". Everything works correctly except for the "Center on" attribute. I have change the...

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