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05-11-2023 12:20 PM
How can I create a "Show related icon" next to the configuration item similar to the related incidents next to the caller name on the incident form?
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06-05-2023 07:26 AM
sorry for the late response. thanks for sharing the steps.
I found that the related_tasks are available OOB on the CI field but for some reason, it wasn't showing on the form. I was able to resolve it by adding a missing property.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749564
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05-11-2023 12:57 PM
- Create a UI macro with the functionality you need. You will need to reference the icon inside the UI macro.
- Add a new attribute to the field referencing your newly creating UI macro, e.g.: ref_contributions=my_new_macro
Here's an old blog post from ServiceNow Guru that explains the process in more detail: https://servicenowguru.com/system-ui/ui-macros/add-me-ui-macro-user-group-fields/
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06-05-2023 07:26 AM
sorry for the late response. thanks for sharing the steps.
I found that the related_tasks are available OOB on the CI field but for some reason, it wasn't showing on the form. I was able to resolve it by adding a missing property.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749564