How can I create "Show related icon" next to the configuration item similar to the related incidents

GB14
Kilo Patron

How can I create a "Show related icon" next to the configuration item similar to the related incidents next to the caller name on the incident form?

 

1 ACCEPTED SOLUTION

GB14
Kilo Patron

sorry for the late response. thanks for sharing the steps. 

I found that the related_tasks are available OOB on the CI field but for some reason, it wasn't showing on the form. I was able to resolve it by adding a missing property. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749564

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2 REPLIES 2

Laszlo Balla
ServiceNow Employee
ServiceNow Employee
  1. Create a UI macro with the functionality you need. You will need to reference the icon inside the UI macro.
  2. Add a new attribute to the field referencing your newly creating UI macro, e.g.: ref_contributions=my_new_macro

Here's an old blog post from ServiceNow Guru that explains the process in more detail: https://servicenowguru.com/system-ui/ui-macros/add-me-ui-macro-user-group-fields/

GB14
Kilo Patron

sorry for the late response. thanks for sharing the steps. 

I found that the related_tasks are available OOB on the CI field but for some reason, it wasn't showing on the form. I was able to resolve it by adding a missing property. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749564