How can I delete a custom field that fails to delete

[Ifeanyi Kingsle]

Hi,

I am quite new to ServiceNow and having a bit of a challenge deleting a custom field.

I already tried deleting from the form by right clicking the field and then Configure Dictionary but I get this "Record not found".

When I right click on the field and click Configure Dictionary and then "show - <Field>, I see field details but I cannot access them.

I also tried checking in studio, the field appeard to be read-only and I could not make any edits.

I tried to create a new field similar to the old one but after saving, it ends up as read-only fields and in addition, the Name appears instead of the Label.

I would like to delete these custom fields from the instance like they never existed.

I would appreciate some help.

Please find attached snap shots below.

[Yousaf]

Hi,

You can Open the form > right click on the field which you want to delete > Configure Dictionary > Click "Delete".

Delete a field from a table


Mark Correct or Helpful if it helps.

[Ifeanyi Kingsle]

I tried that already, but I get "Record not found".

[Yousaf]

Record not found could mean its already deleted.
Ok Good I hope refreshing works for you. 

Try writing cache.do too in application navigator it will clear your cache. it can help often.

Do Mark Appropriate answer Correct and close the thread please.

[Ifeanyi Kingsle]

Hi Yousaf,

Thank you for your response, I had to delete the application and refresh my instance. I hope it continues working fine.