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‎03-10-2020 02:46 PM
On agent workspace I have a UI action to create request from an interaction. But this UI action opens the service catalog and then the agency has to select a form from the catalog. Instead of this I want the UI action to open a specific form i have created for this and i want the details captured in the interaction to be copied on to this item like the create incident UI action does. Can anyone help me with this? I tried the setRedirectUrl but this did not work. Not sure how to achieve this.
Solved! Go to Solution.
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‎04-01-2020 12:27 PM
Found the way for this ,it worked.Create a ui action with Workspace Client Script:
function onClick() {
var result = g_form.submit('sysverb_ws_save');
if (!result) { // failed form submission
return;
}
result.then(function() {
var params ={};
params.sysparm_parent_table = "interaction"; params.sysparm_parent_sys_id = g_form.getUniqueValue(); g_service_catalog.openCatalogItem('sc_cat_item', 'sys_id of the catalog item' ,'-1', params); });
}
Mark it correct if this is useful.
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‎07-28-2020 09:29 AM
You can make use of this community article for passing paramaters from interaction to catalog form for autopopulating values.
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‎09-04-2020 02:45 AM
On clicking Create Request UI Action, i want to display all Catalog items of different Catalogs (i.e Service Catalog,Customer Service,Consumer Service).
OOB it displays only catalog items which are under Service Catalog.
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‎12-09-2022 04:23 AM
Looks like you can change this portal (swp) - sp_portal.do?sys_id=fe5506d03b0203008ed00d8044efc45d
Note: If anyone figured out the way to pass in a portal instead of using that portal, I would prefer that. The parameters seem to be a blackbox.
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‎11-08-2023 08:38 AM
Update to this post. I found a solution to passing variables from interaction to Catalog Item on another post and it works well for me:
Hope this helps someone
