How can i get Previous state value by using of UI Action

Rakhesh · ‎06-13-2018

Hi All,

I have a issue., we have a "status" choice field. We are giving a option to change the "status" to requester in ITIL view.

And we removed the options example : when the status is 'working in progress' we are removing all choice values but we are giving a 'close' choice option in every status for selecting. When requester selecting close option Reopen form button is visible.

i when i'm selecting reopen button i want to state should be previous state value.

How to do this scenario??

Regards,

Rakesh

Shashikant Yada · ‎06-13-2018

Ok here is the changes you need to do:

Write BR: OnBefore and condition State = Changes

(function executeRule(current, previous /*null when async*/) {

var prevalue = previous.state;
current.setValue('u_previous_state', prevalue);

})(current, previous);

After that write the UI Action code:

var preval = current.u_previous_state;

current.state = preval;
current.update();
action.setRedirectURL(current);

Thanks
Shashikant

Hit Helpful or Correct on the impact of response.

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Harish KM · ‎06-13-2018

Check this

you cannot get the previous value in UI ACtion

for more info below

https://community.servicenow.com/community?id=community_question&sys_id=376ec321dbdcdbc01dcaf3231f9619df

Regards
Harish

Shashikant Yada · ‎06-13-2018

Hi,

You can create one new field "Previous state" and store the value in it whenever state changes.

In UI Action, you can write the script:

current.state = current.u_previuos_state;

current.update;

Thanks
Shashikant

Hit Helpful or Correct on the impact of response.

Rakhesh · ‎06-13-2018

Hi shashikantyadav,

Thanks for your attention!!

yes i followed your suggestion and i created one field and i passed the state value when the state is changes.

but when i changed the state value into close the it passed the close value but i want to update it as previous value

Bhagya Lakshmi · ‎06-13-2018

Hi,

You will write code like this in ui action

current.state=current.u_previuos_state

current.update();