Hello all, Appriciate feedback on the below: My company is doing a new ServiceNow ITSM implementation, trying to understand a few best practices, When cloning the Dev instance to Test and Prod, is it normal to copy the users? We are using Azure for ...
I'm trying to create records in a custom table for 347063 CI records that meet certain conditions. My script is below. It processes about 147000 records (1000 at a time) and then stops. What do I need to do to get it to keep going until it's created ...
Hello, I am trying to create a custom Flow in order to connect to an external API when an specific type of task is created. The idea is to send info from some fields in that task in the API call, but even if in the Flow I can select in the data picke...
Good morning, In Utah release, we have several Linux Servers that because of infrasctructure reasons have the same Serial Number. Modifying these Serial Numbers is not an option right now because it would be too impacting.When Discovery runs, it is o...
On a catalogue item, I've got a field called Business Application that only populates the name of the selected Business Application: However, what I'm wanting to do is include the number of the Business Application next to the name, so it looks like ...
Hi All,we are having a requirement that we have to create a new field and copy records for old field to the new field and make the old field Inactive we have tried to copy the records using Fix script but its not copying the records can anyone help m...
when incidents are getting created via inbound action, reassignment count showing as 1.which was fixed but I want script to edit previous incidents where reassignment count i 1 but no group changed.this has happened for few incidents intermittently, ...
The main form includes a reference type variable "user_submitted_software" that references to the software table "u_software".If a user selects any software from the "user_submitted_software" variable list, it should then verify whether, on that part...
Hi All,I found the community article which is explaining the steps to achieve the integration between Servicenow and Azure AD. But i need to know the communication process between these two. For eg: what is happening when a Add user account / Create ...
Hello, is there a way to make a roster, for instance a quarter(3 months), where there a 5 members, but they are not scheduled in a fixed order. for example:week 1 member Aweek 2 member Bweek 3 member Cweek 4 member Dweek 5 member Eweek 6 member Awee...
Good day! If you are reading this, please let me know if you know of any ServiceNow HRSD & CSM people who would mentor me in these areas. In-person would be much better than virtual learning in Houston, Texas. Is there anyone willing to help me? Ple...
I have been trying to research for a few days but with no luck. Is there a way to show a work schedule in a dashboard? To expand further: As an employee I want to see when my shift is by looking at my groups shared dashboard. Working on a personal p...
Hi All, I got catch in Request closed_by field. The catalog item that contains workflow, that is updating closed_by field in RITM and REQ table properly when task is closed Complete/incomplete/skipped, but the catalog item that contain flow designer ...
Hi All, Thanks for checking into my query , much appreciated. We have a requirement:When fulfiller resolves an incident, resolution code 'Duplicate incident' should only be selected if there is a parent incident for such incident please help with bes...
Hello all, Can anyone suggest how to add email addresses to a designated team using a script in Event record. Regards,Dhanush
