Metric Definition: Create to Resolve Duration
can we change the above OOB metric definition to calculate the duration excluding time of state 'on hold reason' for awaiting vendor ?If so, please help with updated script.
Forum Posts
SAML user provisioning / transform map - User attributes populated from knowhere
Hello,I have a a SAML user provisioning / transform map question. When I look at the transform map for our SAML integration the only fields that mapped are:emailfirst_namesso_sourceuser_name But the user records contain other attributes such as depar...
Restrict list of available user criteria in a catalog item
Hi all, In every catalog item, we have an "Available for" tab and we can click in the "Edit" button, and then we are redirected to the "sys_m2m_template.do" page to add available User criteria. Is there a way to restrict the list of user criteria we...
Vendor risk assessment not created based on vendor tier
I have a requirement to create Vendor risk assessment when vendor tier is Very High. I have created submission rules but got to know that submission rules will help to send assessment to vendor after it's created. I have created assessment templates,...
Deleting records having reference column common to sys_audit and sys_audit_relation tables
I see there is a reference column “Audit” on sys_audit_relation table referencing to the sys_audit table document_key column. Is there any dependency between these two tables regarding deleting records in either order? In other words if the record...
Delete Action missing from "Actions on selected rows..."
In various lists, checking the checkbox on multiple items, then going to the "Actions on selected rows..." pull down menu, the "Delete" function is no longer available (since Tokyo for sure). The only option is the "Delete with preview"I have tried a...
Disable Ability to Submit P1 Tickets via myIT
Hi Team, Based on the selection of below highlighted combinations , need to populate widget functionality Below are the details for the issueCatalog Item Name- Computer and Accessories IssuesClient Client Scripts- disable1Catalog UI Policies- Populat...
How to TAKE backup of cmdb_ci table
Hi all We are importing 5 million data into cmdb_ci table. & we want to take backup of cmdb_ci table before importing this amount data , so if the things goes wrong we can restore the data. How should we take it. Thanks,
How can I configure the agent assist search in Service Operation Workspace
Hi,How can I configure the agent assist search in Service Operation Workspace so it will search and show all incident with the same caller like the current incident or all incident with the same service offering like the current incident?
New UI action button in worksapce
hello, I want to configure new UI action button in workspace that open new tab on sys_user table with new record to fill.is that possible ?after I click the UI action I want to open this
Resolved! Mandatory CheckBox on Form
I need a Mandatory Checkbox as Acknowledgement on a form. The checkbox appears in certain conditions and has to be mandatory if it appears. Currently I have the checkbox appearing correctly and when i have g_form.setDisplay('MyCheckbox',true), I also...
Clone the "Search Knowledge" button and repurpose it
Hope someone out there can help me with this! I am trying to create a UI macro and apply it to a multiline text field. It isn't working, the icon doesn't show. My understanding is that you cannot add a UI macro on a multi line text field. I have trie...
OpenAPI with header Authorization field
Hi Devs, When using OpenAPI steps to create spoke actions, I cannot seem to find where I can pass the API key as part of the HTTP header rather than the JSON payload. I know this is doable in an action based on a Rest step (image 1), but doen't seem ...
Azure AD SSO sync to dev and test ServiceNow instances stopped after production clone
We implemented ServiceNow with Azure AD SSO, for production, test and dev instances. There are separate Azure enterprise applications for each of the three ServiceNow instances. When we cloned the sub environments from prod, the sync from Azure to...
On the custom workspace, how to remove the hyperlink for the columns on list view
When I have added "Country" reference type field on the list view, this particular column gets hyperlinked which is not needed. Only the first column(ADD number) should be clickable.Tried with setting omit links true as well as false, it doesn't suit...
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